The Experience Accelerator respects your right to privacy and data protection and will always use personal information in a fair and trustworthy manner. We operate our website in accordance with applicable laws and with generally accepted principles governing data protection.

This Privacy Policy applies to information that we collect, hold and process about living individuals.

Automatically collected

• Internet Service Provider
• IP address
• Browser used
• Operating system
• Referring website
• Pages visited
• Search terms used
• Actions taken on our Site
• Language preferences
• Physical location
• Visit dates & times

Voluntarily provided

• Contact information (name, postal address, email address, phone number)
• User name and password to access the Experience Accelerator services online
• Your account number
• Payment information (card or bank account number, card expiry, delivery and billing address)
• Content you provide (for example, photos or videos)

Each time we collect personal information from you, we’ll inform you how it will be used. We’ll use, store and process your personal information only for legitimate purposes.

If you don’t have an account

• Providing you with information you have requested
• Helping you to use our Sites
• Using demographic data in anonymized fashion to generate research reports

If you have an account or your employer does

• Create and manage your account
• Manage your orders and invoices
• Offer and provide coaching services to you
• Communicate with you about surveys, events, programs, webinars, newsletters, promotions and other offers
• Enable you to see content on our Sites (such as training materials and videos)
• Respond to your enquiries and requests
• Operate, evaluate and improve our business
• Protect against, identify and prevent fraud and other criminal activity
• Comply with and enforce legal requirements and our policies

With your consent, we may collect information about your activities on our Sites for use in providing you with advertising about products and services tailored to your individual interests.

We use Google Display Advertising to show you our ads on other websites based on your prior visits to our Sites and to better understand our ad impressions and use of ad services.

We do not sell or otherwise disclose or share personal information we collect and hold about you, except as described here.

• Our affiliates and subsidiaries for the purposes described above.
• Service providers who perform services on our behalf based on our instructions.

The only exception is where we are required to disclose your personal information to law enforcement authorities, when we believe disclosure is necessary to prevent physical harm or financial loss, or in connection with suspected fraudulent or other illegal activity.

We may transfer personal data we collect and hold about you to recipients in countries other than the country in which the information was originally collected.

With your consent, which our coaches will request at the beginning of each coaching session, and subject to applicable laws, we will record your coaching sessions for the purpose of providing you feedback on your performance and for quality control.

If your account remains inactive for 3 years or more, we will delete your account and all recordings linked to it.

You have the right to:

1. Access personal information we hold about you and obtain a copy of that information;
2. Update or correct inaccuracies in that information;
3. Object to our use of your personal information;
4. Request deletion of your personal data from our database; and
5. Request that we return your personal information to you or to a third party named by you.

To exercise these rights, please contact us by email at support@theexperienceaccelerator.com.

Our Sites may provide links to websites operated by third parties. We are not responsible for the content or the privacy practices of websites operated by third parties.

This Privacy Policy may be updated periodically. We will post a prominent notice on our Sites to notify you of changes and indicate at the top of the Privacy Policy when it was most recently updated.

If you have any questions or comments about this Privacy Policy, or if you would like us to update information we have about you or your preferences, please contact us by email at support@theexperienceaccelerator.com.

This website uses cookies for the following purposes:

Each time you request a new page, the web server can receive the values of the cookies it previously set and return the page with content relating to these values; the cookies will be used to avoid repeating the entry of information you already provided.